Terms & Conditions
If you are not happy with a product then you can return it within 28 days of reciept and you will be be given the option of a full refund or exchange. However, we regret we cannot accept back cut lengths of fabric or trimmings, we therefore strongly recommend you obtain a sample previous to purchasing.
We do our best to ensure all items reach you in the best condition. However it is possible that something might go wrong, therefore if an item reaches you damaged if you return it within 28 days of receipt we will offer you the option of a full refund or an exchange, as well as refunding you the postage costs.
While every effort has been made to ensure the accuracy of product colours, due to different monitors etc. this should still be taken only as a guide and if accuracy is a priority we would always recommend you aquire a sample before purchase. Once a length of fabric has been cut we cannot except it back unless faulty.
Product descriptions, such as fibres, are accurate to the best of our knowledge and are based on the information given us by our suppliers. If you feel any of them are not quite accurate please let us know so we can rectify any misinformation if that is found to be the case. If you need to be certain a fibre is correct then we strongly recommend you obtain a sample before purchasing. We will not accept returns of cut lengths of fabric or trimmings for this reason.
We only stock items we know to be good quality. However we are not able to guarantee the life of them beyond their first use. Consumer statutory rights are not affected.
The House of Sculthorpe does not disclose information to third parties.
All orders should be processed within 24 hours. Once lengths have been cut and/ or goods shipped the sale is considered complete and therefore cannot be altered. If you realise you have made a mistake with your order and you notify us as before processing then we will allow an exchange, however there is no guarantee how long you will have.
We provide stock levels to give a helpful indication of what we have available. These are accurate to the best of our knowledge, however there is a chance they might not be 100% accurate. If there is not enough to complete your order you will be notified as soon as possible by email or phone and you will be given various options of how to proceed.
We offer the payment gateway Paypal as the easiest way to purchase through this site. By using Paypal you do not pass your bank details onto us, therefore you can feel safe with all the security measures that that large company provides. If, however, in the extremely unlikely circumstance that your security is compromised through using Paypal, it would be their responsibility and not ours, we do not accept any liability.